FAQ
Frequently Asked Questions (FAQ)
General Questions
Q: Are your bearings genuine?
A: Yes! All bearings sold by SGU Bearing are manufactured to ISO standards with strict quality control. We guarantee authenticity for all SGU brand products.
Q: Where are you located?
A: We are based in Saskatoon, Saskatchewan, Canada. We ship across Canada and internationally.
Q: Do you offer technical support?
A: Absolutely! Our technical team can assist with bearing selection, sizing, and application recommendations. Contact us at sales@sgubearing.com.
Ordering & Payment
Q: How do I place an order?
A: Simply browse our catalog, add items to your cart, and proceed to checkout. You can also email us at sales@sgubearing.com for assistance.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express) and other payment methods through our secure Shopify checkout.
Q: Do you offer bulk discounts?
A: Yes! We offer competitive pricing for bulk orders. Contact us at sales@sgubearing.com with your requirements for a custom quote.
Q: Can I get a quote before ordering?
A: Of course! Email us your product requirements and quantities, and we'll provide a quote within 24 hours.
Shipping & Delivery
Q: How fast do you ship?
A: Orders placed before 2:00 PM (CST) ship the same day! We typically require 3-5 business days to fulfill orders before dispatch.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Delivery times vary by location (typically 7-10 business days internationally).
Q: How much is shipping?
A: Shipping costs are calculated at checkout based on your location and order size. We offer FREE shipping on qualifying orders.
Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. You can use this to track your package.
Q: What if my package is lost or stolen?
A: Please contact the shipping carrier first. If you need further assistance, email us at sales@sgubearing.com.
Returns & Refunds
Q: What is your return policy?
A: Due to the precision nature of bearings, all sales are final once shipped. Returns are only accepted for defective products or shipping errors. See our Refund Policy for details.
Q: What if I receive a defective product?
A: Contact us within 7 days of receiving the product with photos and order details. We'll arrange a replacement or refund.
Q: What if I ordered the wrong bearing?
A: Please verify model numbers and specifications before ordering. If you're unsure, contact us for assistance. We cannot accept returns for incorrect orders.
Product Questions
Q: How do I know which bearing I need?
A: Check your equipment manual or the existing bearing for model numbers. Our team can also help - email us at sales@sgubearing.com with:
- Equipment type and model
- Current bearing dimensions or model number
- Application details
Q: What's the difference between 2RS and ZZ bearings?
A: 2RS bearings have rubber seals on both sides (better protection from dust/moisture). ZZ bearings have metal shields (suitable for high-speed applications).
Q: Do you sell bearing accessories?
A: Currently, we focus on bearings. Contact us if you need specific accessories - we may be able to help.
Q: What is the warranty on your bearings?
A: All bearings come with a 12-month manufacturer warranty against defects.
Technical Questions
Q: What does P4 or P5 precision mean?
A: P4 and P5 are ISO precision grades. P4 is super precision (for high-speed CNC spindles), P5 is precision grade (for general high-speed use).
Q: Can I use a sealed bearing (2RS) instead of an open bearing?
A: Generally yes, but sealed bearings have slightly higher friction and lower maximum speed. Consult your equipment manual or contact us for advice.
Q: What are the quality standards for SGU bearings?
A: All SGU bearings are manufactured to international ISO standards with strict quality control. We ensure consistent quality and performance across our product range.
Still Have Questions?
Can't find the answer you're looking for?
📧 Email us: sales@sgubearing.com
📞 We typically respond within 24 hours
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.